FREQUENTLY ASKED QUESTIONS

WHY DO I NEED A BRIDAL CONSULTATION PRIOR TO MY BRIDAL APPOINTMENT?
Given the nature of our business model, a 30 minutes consultation is required prior to each Bridal Appointment. This allows us to curate a tailored selection of gowns aligned to your preferences.
Of course, we will always do our best to accommodate Bridal Appointments without a prior Bridal Consultation, but we cannot guarantee a highly personalized experience with tailored options.
WHAT’S DIFFERENCE BETWEEN A BRIDAL CONSULTATION AND A BRIDAL APPOINTMENT?
Bridal Consultation is a 1-on-1 30 minutes private consultation to understand your vision, style, budget, as well as to take your precise measurements to help curate a tailored selection of gowns prefectly aligned to your preferences.
Bridal Appointment is a 1.5 hrs dress trial where you’ll try on a selection of gowns, carefully curated just for you in the company of your family and closest friends while enjoying light refresehments.
HOW MUCH TIME SHOULD I ALLOW BETWEEN MY CONSULTATION AND BRIDAL APPOINTMENT?
We recommend a minimum of 3 days and a maximum of 2 weeks between your Bridal Consultation and Bridal Appointment with some brides coming in the very next day!
ARE YOUR APPOINTMENTS PRIVATE?
Yes, our boutique is run by appointment only and we see one Bride at a time for any appointment. This means you and your guests will have the entire boutique to yourself, making your bridal experience with Encore Bridal Studio exceptionally exclusive and private at every step of your bridal journey with us!
IS THERE A LIMIT TO HOW MANY DRESSES I CAN TRY ON AT MY BRIDAL APPOINTMENT?
While every bride’s journey is unique, our experience shows that trying on 6 to 10 pre-selected gowns of your choosing – along with a couple of handpicked suprises — creates the perfect 1.5 hrs Bridal Appointment experience.
DO YOU CHARGE FOR BRIDAL APPOINTMENTS?
A $30.00 booking fee is charged for all first Bridal Appointments, which will be credited towards the Encore dress you say ‘J’Adore’ – aka ‘Yes’ – to during this appointment.
Please note that this Booking fee is non-refundable for No Show or late cacellations within 24 hours. Please be mindful of other brides and let us know if you need to reschedule or cancel. We’d be happy to book a time that suits you better.
WHAT HAPPENS IF I NEED MORE TIME TO DECIDE AFTER MY FIRST BRIDAL APPOINTMENT?
If you’re not ready to ‘Say Yes’, or as we say here; ‘J’Adore Encore’, to a dress during your first Bridal Appointment, or need more time to decide, or bring Mom along to approve, we completely understand —- we’ll gladly book an hour seconed appointment at no additional fee.
Please note that there is a $50 No Show or late cancellation fee associated with this complimentary appointment. Please be mindful of other brides and let us know if you need to reschedule or cancel. We’d be happy to book a time that suits you better.
NOT SURE WHY THERE IS AN APPOINTMENT FEE!
As seller of ‘preloved’ gowns we operate differently than the traditional bridal shop. Finding the right dress for YOU is so much more than just style, silhoutte and budget. We carry a highly diverse and curated collection of luxury bridal gowns worn by brides in all shapes and sizes. This means a very thorough and tailored preparation is behind every Bridal Appointment to ensure a curated selection of dresses specially aligned to your requirements are prepared for YOU for an exceptional bridal experience every Encore Bride deserves! Please note that the fee goes towards the purchase of your dress when you say ‘J’adore Encore’!
HOW MANY PEOPLE CAN I BRING TO MY BRIDAL APPOINTMENT?
Space is limited, so we can welcome up to 3 guests per bride, as it’ll make your experience more intimate and relaxed!
If you wish to share this experience with more than three guests (limited to maximum 5 guests) we’ll gladly accomodate all your guests for an additional surcharge. Please email us at admin@encorebridalstudio.com and we’d be happy to make arranagemets.
WHEN SHOULD I BEGIN MY PRELOVED WEDDING DRESS SHOPPING?
We recommend beginning your preloved wedding dress journey 4 to 6 months prior to your BIG day. In addition, we highly suggest exploring other bridal boutiques to gain a better sense of styles, designers and prices before starting your preloved wedding dress journey with us.
This is because there is only one of each dress and having had the opportunity to explore options simply helps to make your decision process assured and stress-free.
WILL I BE ABLE TO TAKE MY DRESS WITH ME ONCE PURCHASED?
Yes — especilly if no alterations would be required. Unlike traditional bridal shops with long lead times, one of the perks with buying pre-loved is that you buy ‘off-the-rack’ and can take your dress home the very same day.
WHAT IS THE PRICE RANGE OF YOUR DRESSES?
As a seller of preloved gowns, we are able to offer designer bridal gowns at very affordable prices, often up to 65% off the original price of the dress.
Our gowns range from $1,050 to $13,500 at resale price-points with the large portion of our collection ranging between $1,200 to $2,500.
DO YOU HAVE PLUS-SIZE BRIDAL GOWNS?
Absolutely! We are a size-inclusive bridal boutique, carrying dress sizes from 00 through 26. Our carefully curated collection is created to ensure every bride finds a dress that makes her feel beautiful and confident.
Please note that our dresses are consinged by other brides in all shapes and sizes, and we are unable to order in your size. This means we only have ‘the one’ dress, so if you love one of our dresses, act fast!
WHAT IF I HAVE A PARTICULAR DRESS IN MIND?
We handpick our collection of dresses which are consigned with us by brides, and choose them in accordance to style, quality, and what we believe our brides are shopping for. As such, our collection is incredibly unique, and you’ll find exquisite dresses that are difficult to find elsewhere. However, we don’t stock entire designer collections.
You may view our Gallery online or visit our Instagram page to give you a taste of what sort of styles we carry, and you can always drop us a note at admin@encorebridalstudio.com with specific questions or to see if we have a particular dress in the studio.
DO YOU CARRY MOTHER OF THE BRIDE/GROOM DRESSES?
We carry a selection of elegant designer gowns for mothers of the bride/groom and wedding guests dresses with prices ranging from $90 to $3,000. Our collection includes various sizes, styles and colors to meet a variety of budget and personal styles.
Drop us a note at admin@encorebridalstudio.com and we’d be happy to help.
DO YOU CARRY BRIDESMAIDS DRESSES?
We carry a small selection of bridesmaids dresses ranging from $95 to $450 in a variety of sizes, styles and colors to complement various wedding themes.
Drop us a note at admin@encorebridalstudio.com to find out about any specific colour or size.
DO YOU OFFER IN-HOUSE ALTERATIONS SERVICES?
We are a full service bridal boutique and offer alterations as an extended service exclusively available to our brides. We have partnered with experienced local industry seamstresses who specialize in bridal and formalwear.
However, there is no obligation to use our services and you are welcome to go with another seamstress trusted by you.
HOW ARE ALTERATIONS APPOINTMENTS ARRANGED?
Once you have bought your dress we will arrange to have your fitting appointment booked at the point of purchase, or by emailing us admin@encorebridalstudio.com at a later date.
We recommend the fitting process is started around 8 to 12 weeks prior to your big day.
There is no charge for fitting appointments. The cost of your required alterations will be agreed with you at the fitting. Alteration payments are expected to be paid in full prior to the changes being made.
Please note that there is a $100 No Show or late cancellation fee associated with this complimentary appointment. Please be mindful of the semastress’s schedule and we’d be happy to reschedule.
HOW MUCH DO ALTERATIONS USUALLY COST?
We would expect most Brides to need some alterations, and whilst it depends on the work, we recommend a budget of $200 – $650 + tax. Our seamstress will discuss the work with you prior to going forward, and we will never surprise you with hidden costs.
HOW DO I PREPARE FOR MY BRIDAL APPOINTMENT?
We suggest you wear nude and seamless underwear, with a strapless or low back bra if you are considering that cut off dress.
Absoloutely no tanning sprays as well as any kind of heavy body lotions, body oils, or perfume. Please avoid wearing heavy makeup and foundation of any kind including any form of leave in hair products as hair oils and conditioners.
As a seller of ‘preloved’ bridal gowns, we expect our brides to be mindful and respectful of the dresses they try on, as they are not samples, This means the dress you try on is ‘the dress’ you take home! That said, if it’s not ‘your’ dress it will be someone else’s dress and why so important to ensure our dresses are kept in a pristine condition.
Don’t forget to bring your wedding shoes or a similar style with you to the appointment.
WHAT IS YOUR CHILD AND PET POLICY?
Unfortunately we cannot accommodate babies, children under 14, or pets in the appointment. We have learnt that having minis in the boutique takes the attention away from the Bride —- making your experience stressful.
WHAT IF I NEED TO RESCHEDULE OR CANCEL MY APPOINTMENT?
We totally understand that things change! However, we are a small boutique and we only see a limited number of brides during the week, so please do give us at least a 48-hours notice if you can’t make our date, and we will be happy to find another slot for you. Unfortunately, we are not able to offer refunds for cancellations if you are late letting us know.
RETURNS & EXCHANGES
In addition to our business model, we are too small to offer a refund or exchange policy. However, we do encourage you to come back for follow up appointments at no additional cost before you buy your dress, so that you can be totally confident in your decision. We will never push you to make a quick decision, and we don’t offer any type of on the day discounts.
